Personal Information Collection Statement
This Statement is made by Happy Overseas Domestic Helpers Agency (Happy Overseas), in accordance with the Personal Data (Privacy) Ordinance. This Statement intends to notify you the purpose of collecting your personal information, to whom the personal information will be transferred, to whom data access requests are to be addressed. Happy Overseas will keep your personal information confidential. Only authorized staff members of Happy Overseas and local or overseas partner agencies of Happy Overseas will have access on a “need-to-know” basis to and handle your personal information.
Purpose of Collection
- For submission of the required information to relevant authorities for the for the processing of the domestic helper application
- Signing Service agreement and domestic helper application form
- Termination of employment contract
- Signing employment contract
- Contacting us for enquiry or complaint
- Using our employment intermediary service
- Using or visiting our website
- Participating in marketing and promotion activities
- Calls between you and our Customer Service may be recorded for the purposes of staff training, improvement of service quality and clarification of contractual issues.
Types of Personal Data
The Personal Data we collect includes but not limited to the following:
- your Chinese and English name
- The personal information or documents required by the Immigration department and/or the Consulates for the processing of the domestic helper application
- information for the verification of your identity, including identification documents copies and numbers
- telephone number, email address etc
- correspondence or billing address
- addresses of other properties owned by you
- audio and written records of your calls to us
- your e-mail or letters sent to us
Retention of Personal Data
- Personal data will only be retained for as long as is necessary to fulfil the original or directly related purpose for which it was collected, unless the personal data is also retained to satisfy any applicable statutory or contractual obligations; and
- Personal data are purged from the Company’s electronic, manual, and other filing systems in accordance with specific schedules based on the above criteria and the Company’s internal procedures.
Security of Personal Data
All your personal data will be restricted for access by our staff who need to contact you or provide service to you or in reasonable need.
Our electronic security system is designed on the account of the Ordinance’s requirements and your personal information will be maintained securely in our system.
Use of Personal Data
We may use and analyze your data for the following purposes including but not limited to:
- handling the application of domestic helpers
- verifying your identity
- handling your enquiries and keeping you updated with the progress of your enquiries / information
- providing services to you and following up the services you have used
- providing assistance regarding your enquiries, including investigating and resolving problems arising from service quality and handling any enquiries concerning your bills and payments
- sending you the bills relating to the services provided by us
- responding to your enquiries or complaints in relation to our services
- keeping record for reference
- marketing and promoting of any of our services
- assisting us to prevent fraud and crime
- contacting you whenever necessary
- disclosure as permitted or required by law
Disclosure and Distribution of Personal Data
All personal data held by us will be kept confidential, but we may disclose your data to the following parties:
- law-enforcement organizations, government departments, regulatory institutions, courts or as required by law
- Overseas Agencies
- Banks or credit card companies
- professional consultants (including lawyers and auditors)
Collecting Personal Data through Internet
We safeguard all information provided by you, however, given the nature of the Internet, we cannot guarantee that there is “perfect security”.
Some of our websites may disclose non-personally identifiable aggregate statistics relating to our visitors to advertisers. Some of our websites may collect aggregate information about our visitors, e.g., statistics on the number of visits. This type of data may include, but is not limited to, the browser type and version, operating system, IP address and/or domain name.
When you visit our websites, we will record your visit only but will not collect any personal data from you unless otherwise stated. Cookies used (if any) in any part of our websites will not be deployed for collecting personal data. For your information, Cookies are small computer files that can be stored in web surfers’ computers for the purposes of obtaining configuration information and analyzing web surfers’ viewing habits. They can save you from registering again when re-visiting a website and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to accept Cookies by modifying the relevant Internet options or browsing preferences of your computer system, but to do so you may not be able to utilize or activate certain available functions in our websites. Our websites may bar users who do not accept Cookies.
In order to provide users with more information and services, we provide links to other Web sites. These third parties may collect Users’ Personal Data (such as your name, contact number, e-mail address) when users make use of their services. These third parties adhere to their own privacy policies and practices and our Privacy Policy Statement does not cover such third-party practices.
Access and Correction of Personal Data
In accordance with the Ordinance and save from the exemptions specified in the Ordinance, you have the right to:
- check if we keep any personal data of you and request for a copy of the data
- require us to correct any inaccurate personal data of you
- access our policies and practices regarding personal data and be informed of the kinds of personal data held by us
- In accordance with the terms of the Ordinance, we have the right to charge a reasonable fee for processing of data access request
- Requests for access to data, correction of data, or information regarding the kinds of data held should be made via WhatsApp
私隱政策聲明
本聲明事前毋須另行通知即可不時修訂，閣下應定期查閱最新版本。新豐僱傭服務中心(下稱”本公司”) 承諾遵守《個人資料(私隱)條例》(下稱 “條例”) 的責任及要求，屬下員工亦必須對本公司所收集及/或儲存及/或使用的所有個人資料保密，並致力妥善保存和遵照條例規定的責任及要求。
收集個人資料目的及方式
- 簽署或辦理有關聘請外籍家庭傭工之所需及/或相關文件；
- 簽署本公司傭工合約、協議書、申請人資料表、重選表及僱傭合約時；
- 終止僱傭合約時；
- 簽收僱傭合約時；
- 使用本公司提供之僱傭中介服務時；
- 聯絡本公司作出查詢或投訴時；
- 使用或瀏覽本公司網站時；
- 透過本公司參加各項推廣等活動時；
- 為協助培訓員工、改善服務質素及查詢事宜，閣下與我們顧客服務部職員的談話內容可能會被錄音/錄影；
個人資料種類
本公司收集之個人資料包括(但不限於)下列各項：
- 辦理聘請外籍家庭傭工申請時的所需文件或個人資料時，入境事務處及/或領事館要求的資料
- 核實閣下身份所須的資料，包括身份證明文件副本、號碼
- 閣下及家庭成員之中英文姓名、身份證號碼及出生日期
- 閣下之關係證明副本
- 閣下之住址證明，包括住址證明及/或租約副本
- 閣下之入息/資產證明，包括入息證明、銀行月結單或存摺、存款證明書、銀行或財務戶口資料等副本
- 聯絡電話/電郵地址等資料
- 閣下致電本公司熱線及電話面試的筆錄或錄音
- 閣下發給本公司的電郵或信件
個人資料的保留
- 個人資料會保存至達到與收集上述資料之原來目的，或直接有關之目的為止；除非上述個人資料可根據任何適用法規或合約規定須予以保存；及
- 根據上述準則及本公司的內部程序，個人資料在特定的儲存期限後便會在本公司的電子、人手及其他儲存系統中被清洗。
個人資料的保安
本公司認為有合理需要與閣下聯絡為閣下提供服務或因其他工作關係有合理需要的僱員才可得悉閣下的個人資料。本公司有一套保安措施附合保護個人資料的規定，以保障閣下的個人資料。
個人資料的使用
本公司可以為包括(但不限於)以下各項之目的，使用和分析閣下之資料：
- 辦理聘請外籍家庭傭工申請時所需文件或個人資料，包括入境處/及領事館要求的額外文件
- 核實閣下身份
- 處理閣下的查詢，為閣下提供關於所查詢服務的進度/最新資訊
- 向閣下提供服務及處理閣下已經使用的服務
- 在閣下提出服務的查詢時為閣下提供協助，包括調查和解決影響服務質素的問題
- 向閣下發出關於使用本公司服務的賬單
- 回應閣下關於本公司服務的查詢或投訴
- 備存記錄以作參考
- 本公司的任何服務之推廣和宣傳
- 協助本公司預防/避免發生欺詐或罪案
- 在有需要時與閣下聯絡
法例要求下或准許之披露的事項
個人資料的披露和共用
本公司將會為持有的一切個人資料保密，但可能會向以下各方披露關於閣下的資料：
- 執法機構、政府部門、監管部門、法院或法律要求的其他機構
- 銀行或信用卡公司
- 海外供應商
- 專業顧問(包括律師和核數師)
網上收集個人資料
本公司致力保護由閣下提供之資料，唯基於互聯網的特性，本公司未能作出十足的保證。 本公司部份網站或會向廣告商披露不能識別個人身份的網站訪客綜合統計數據，部份網站亦會收集關於瀏覽訪客的綜合資料，例如到訪次數等統計數字。這類資料可能包括但不限於瀏覽器類型及版本、操作系統、 IP 地址及/或域名。
除另行說明，否則閣下瀏覽本網站時本公司只會收集閣下到訪的記錄，而不會收集閣下任何個人資料。本公司網站任何部份所設的 Cookies(如有者)不會用於收集個人資料。 Cookies 是可保存於網頁使用者電腦內的小型電腦檔案，功用是獲取配置資料及分析網頁使用者的瀏覽習慣。使用者儲存 Cookies 後，再次瀏覽網站便不必重新註冊。網站常會用 Cookies 追蹤使用者喜好的網站主題，閣下可修改相關的互聯網選項或電腦系統的瀏覽喜好設定，拒絕儲存 Cookies ，然而閣下可能因此無法使用或啟動本網站提供的某些功能。本公司網站可能會攔截不接受 Cookies 的使用者。
為了向瀏覽者提供更多資訊及服務，本公司會與其它網站(“第三者”)連結，這些第三者會於瀏覽者使用其服務時收集瀏覽者之個人資料(如閣下之姓名、電話、電郵地址)，他們於收集個人資料時會遵守其《私隱政策》，本公司之私隱政策並不約束這些第三者。本公司網站可能會攔截不接受 Cookies 的使用者。
查閱及更正個人資料
根據條例，除當中闡明的例外情況之外，各位顧客有權作出以下事項：
- 查核本公司是否持有關於自己的個人資料，並且取得該等資料的副本
- 要求本公司更正關於自己的不準確個人資料
- 確知本公司關於個人資料的政策和常規，並且獲告知本公司持有的個人資料性質
- 根據條例之規定，本公司有權為受理資料查核要求而收取合理費用
- 關於要求查核個人資料、更正個人資料或關於本公司持有資料性質查詢，應以書面方式提出到WhatsApp我們：